Worry-Less Service Agreements
Take the stress out of using your technology
Our Service Level Agreements (SLAs) are at the heart of what we do. Managed Services are the most cost effective way to maintain your IT system, and a customized ClearLink Service Agreement is the most cost effective way to apply those services to your business. Our comprehensive and sophisticated Remote Monitoring and IT Management tools allow our expert team of HelpDesk and field technicians to provide ever increasing service with ever increasing efficiency.
As a ClearLink Service Agreement client you get the benefits of:
- Long-term cost effectiveness – We know your system. Maximize your uptime.
- Proactive network monitoring – 24/7/365. Always on alert, one step ahead of trouble.
- Patch management – We keep your critical applications up to date.
- HelpDesk Escalation – No waiting at the back of the line.
- Guaranteed Response Times – We won’t leave you wondering when help will arrive.
- Vendor Management – We choose our team as if our business depends on it. It does!
- Reduced Labor Costs – Taking advantage of our efficient system means savings for you!
With our Service Level Agreements (SLAs) we work with you to determine the best possible plan for your unique business environment and budget. For as little as $150 a month you can get 24/7/365 monitoring service and reduced labor rates. From there we work together to build the package you need to provide the most comprehensive protection and services that your business requires.
As an SLA client, you get the additional benefit of our Quarterly Business Reviews. A ClearLink representative will meet with you on a regular basis to discuss and provide documentation about your system’s performance, issues, resolutions, any service tickets, and recommendations to keep your IT system in top shape. It will also allow you to provide us with any feedback or requests you may have.
Our SLA clients also get the benefit of priority service from our full time HelpDesk. One call or email is all it takes to get your issue resolution in motion. And if a HelpDesk technician should be temporarily unavailable, your message will automatically be forwarded to our field technician staff to ensure first available response.
Contact us today.
Areas Covered
We provide a range of Computer Support, Network Services and IT Consulting in Athens, Gainesville, Atlanta, Commerce, Winder, Watkinsville, Snellville, Lawrenceville, Bogart and Johns Creek.
Local experts who can visit on-site: Athens Computer Support, Gainesville Network Services, Atlanta IT Consulting, Athens Cloud Computing, Gainesville Network Services, Atlanta VoIP and Phone Systems and Lawrenceville Network Security.
